USA ORDERS - USPS
Shipping Cost: Flat Rate of $12.00 Standard Shipping
Shipping Time: 2-5 BUSINESS DAYS + FREE TRACKING UPDATES
Express Shipping: Flat Rate of $49.99 + FREE TRACKING UPDATES & SIGNATURE CONFIRMATION REQUIRED
Domestic Delivery Information
Signature is not required on delivery, so if you are not home at the time of delivery your parcel will be left at the safest location deem fit for the mail carrier.
If you do not want your package left, you can contact USPS and provide your shipping details to request a pick up or schedule a time for delivery.
UNITED KINGDOM, CANADA, & AUSTRALIA:
Shipping Costs: Flat Rate of $19.99 Express Shipping
Shipping Time: 3-7 BUSINESS DAYS + FREE TRACKING UPDATES
+ FREE SHIPPING on orders over $150!
ALL OTHER COUNTRIES:
Shipping Costs: Flat Rate Of $29.99 + FREE TRACKING UPDATES
Shipping Time: 5-7 BUSINESS DAYS
Processing time is different from shipping time. Please allow 24 hours. This is an estimate. This does not include weekends or holidays.
Processing time is not the same as delivery time. Excludes holidays/weekends.
We process, ship, and deliver packages Monday through Saturday (excluding holidays). At this time, we do not offer shipping or delivery on Sunday or holidays.
Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments.
Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.
In the event there is an issue you will receive an email notification of these details
Once you have placed your order we cannot revise or alter shipping options.
PO Boxes & APO/FPO or U.S Territories
We do accept orders shipped to PO boxes and APO/FPO or U.S. territories. These will ship via USPS only. Any orders requiring express shipping methods will require a physical delivery/shipping address. You will be contacted for this information, if you do not supply it and this may cause further delays.
It is best to create a customer profile to keep track of your order.
Note: All shipment methods come with tracking. However, Express Mail requires a signature at delivery.
If you do not live in a secure location, please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier.
- We are not responsible for lost packages in the mailing system.
- We are not responsible for incorrect address entered by you as the customer.
- A restock fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.
- In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back-order
- Weight restrictions for regular shipping imposed by the post office
- Different designer’s/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
- There will be a tracking number for each package
Cancellation of Orders / Pre Ordered Items and Out of Stock Items
- LS&Co. will make every attempt to contact the customer in the event of out of stock inventory.
- In the event of partial orders LS&Co. will ship the items in stock and remove the out of stock items from your order (sending an email confirmation). If Items are on back order, they will ship approx. 3-5 days as our manufacturer works to update stock.
- Pre order items may not be cancelled, only store credit will be provided.
Taxes and Duties
- All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
Policy and Terms
- By placing an order at LS&Co., You are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to LS&Co. This also applies to any shipments that are refused/unclaimed by you at delivery. You are also indicating that you are the true holder of the card and/or authorized to use the card for purchases.
If you place an order and wish to have your items before the estimated shipping times, please email us we sometimes can accommodate in processing your order immediately.
Orders cannot be cancelled after 24 hours. Any exceptions will incur a 5% fee to process. No cancellations will be made after an item has shipped. No exceptions.