FREE DOMESTIC SHIPPING ON ORDERS OVER $100

Shipping & Returns

  • UK DELIVERY INFO

    Good news, as a customer of LS & CO. you're entitled to our standard free delivery service. Standard delivery operates weekdays Mon - Fri 8am to 7pm. To ensure you get all your goods before the weekend, please place your order by Tuesday to receive by Friday at the latest.

    All UK orders take approx 2-3 working day, however if your item is located in a different warehouse it can take up to 6-7 working days.

    NEXT DAY DELIVERY

    Need that item asap? All our items state whether they’re available for UK next working day delivery. If it’s a match, then next working day delivery needs to be placed by 4.00pm to be received the following day by 7.00pm latest.

    Next day delivery costs 5.99GBP.

    Next day delivery is only for the next working day, so if you’ve placed an order on Friday after 4.30pm or the weekend, then you’ll receive it on the following Tuesday.

    Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be despatched on the next working day and delivered to the customer the following day.

    Unfortunately, we don’t deliver to all postcodes. Click HERE to make sure you don’t miss out.

  • USA DELIVERY INFO

    Good news, as a customer of LS & CO. you’re entitled to our standard free delivery service. Standard delivery operates weekdays Mon - Fri 8am to 7pm.

    All USA orders take approx 2-3 working days. To ensure you get all your goods before the weekend, please place your order by Tuesday 4pm Pacific time to receive by Friday at the latest. Unfortunately, we do not offer a Saturday service.

    Unfortunately, we don’t deliver to all USA locations. Delivery excludes: Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and the Virgin Islands.

    DELIVERY SERVICE

    All our deliveries are handled by FedEx and UPS.

    Reliability is key, which is why we use a signed-for delivery service.

    Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

    For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination.

    Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

  • INTERNATIONAL DELIVERY INFO

    Use the dropdown box to find your country and view delivery times and charges.

    DELIVERY SERVICE

    All our international deliveries are handled by UPS, FedEx, DPD, TNT and Troll.

    Reliability is key, which is why we use a signed-for delivery service.Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

    For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At LS & CO. we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

    Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

    We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

  • RETURN AND EXCHANGES

    Guess what! We have return depots located in the UK, USA and Australia, making it easy to return your items. The best part? Return addresses will be included with your order.

    EXTENDED RETURNS

    All orders placed now can be returned within 4 weeks, this applies to online orders and purchased made in our stores.

    RETURNS

    Sometimes the fit isn’t right, so here at LS & CO. we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item despatched to us within 28 days of receipt by you.

    It’s important to note that shipping costs are not covered by LS & CO. when sent back, so we suggest using your local post office for the best service and tracking ID.

    Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt.

    Mislaid your returns sheet? Don’t panic. Just send us over an email at info@lsandcompany.com and we’ll be happy to help you out.

    When filling out the sheet, please make sure you indicate if you would like a refund or an exchange

    Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.

    Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. Please note SALE items are refunded via Gift Cards.

    Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

    We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing.

    Credit notes can only be used in our online store.

    EXCHANGES

    Sometimes the fit isn’t right, so here at LS & CO. we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item despatched to us within 14 days of receipt by you.

    Exchanges take around 2-3 working days to process, plus the delivery time to your area.

    It’s important to note that shipping costs are not covered by LS & CO. when sent back.

    Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt and identify which item you would like replaced.

    Mislaid your returns sheet? Don’t panic. Just send us over an email at info@lsandcompany.com and we’ll be happy to help you out.

    Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge. We offer 2 exchanges for every item.

    If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at info@lsandcompany.com

    If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.

    SALE ITEMS

    We can only refund returned sale items by credit note for use on our online store.
    3 for £130 deals are not returnable for exchange or refund.
    £45 sale items are not returnable for exchange or refund.
    5 for £100 promos are not returnable for exchange or refund.

    LATE RETURNS

    We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.

    CARRIERS TO RETURN

    Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.

  • OUR POLICY

    We take pride of our LS & CO. items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

    If you’re returning something faulty, damaged or soiled please contact info@lsandcompany.com prior to sending any return.

  • INSURANCE

    LS & CO. insures each purchase during the time it’s in transit until it’s delivered to you. For all deliveries we require a signature, at which point responsibility for your purchased goods passes to you.

    Not the receiver of the purchase? If you got your LS & CO. items as a gift or something similar, then the person who signs for the package confirms receipt and is accountable for the package.

  • SOME USEFUL TIPS

    We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.

    Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.

    Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.

    We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.

    To minimise delays, we recommend using your work address as your delivery address.